Sharjah Airport strives to meet the highest levels of its customers’ expectations, and has a dedicated section called the ‘Customer Relations’ for this purpose.
You and Sharjah Airport working together
Apart from its efficient process, Sharjah Airport takes pride in offering its passengers a variety of top class and affordable facilities, for the comfort and convenience of its travelers. To continue to improve and involve, we collaborate with passengers to obtain insights and suggestion to further improve the Airport’s service and facilities. Your feedback and suggestion are very important to us. We provide the following means to communicate with us:
1. Online CFQ: The survey is provided online, through the airport’s website, to be filled at the passenger’s convenience.
2. Customer Feedback interview:We conduct random passenger interviews and feed their inputs into the system for analysis and subsequent action.
3. Feedback Tablets: A fast and a simple way to measure your satisfaction level on our services and facilities. The tablets are conveniently placed at the immigration counters (Arrivals and Departures), and Information Desk.
Customer Feedback Form
“Because We Care…” Award
Terms and Conditions:
1. Ensure that the suggestion does not contradict the laws and culture of Sharjah
2. Provide a detailed description of the proposal supported by a study or research, in addition to the expected results after implementing the proposal
3. The suggestion should improve performance and increase productivity for quality services
4. The suggestion should not be implemented or is currently being implemented at Sharjah Airport
5. The suggestion shouldn’t be based on personal opinion
6. The suggestion shouldn’t contain an idea related to changing the building or any of its parts