Sharjah Airport

  • 2:29 PM (GMT +04:00)
  • 06 - 5581111
  • مطارالشارقة.امارات
  • العربية
  • Traveller
  • Business

Sharjah Airport strives to meet the highest levels of its customers’ expectations, and has a dedicated section called the ‘Customer Relations’ for this purpose.

You and Sharjah Airport working together

Apart from its efficient process, Sharjah Airport takes pride in offering its passengers a variety of top class and affordable facilities, for the comfort and convenience of its travelers. To continue to improve and involve, we collaborate with passengers to obtain insights and suggestion to further improve the Airport’s service and facilities. Your feedback and suggestion are very important to us. We provide the following means to communicate with us:


1. Customer Feedback Questionnaire (CFQ): This questionnaire is designed to receive your views covering a range of facilities at the airport. Conveniently placed in CFQ boxes at several locations around the airport terminal (Arrivals, Departures and Transit area), this is one sure way to air your views on any aspect of your experience at Sharjah Airport.


2. Online CFQ: For those passengers unable to find the time to fill up the questionnaire at the airport, the same is provided on-line, through the airport’s web page, to be filled at the passenger’s convenience.
3. Customer Feedback interview:We conduct random passenger interviews and feed their inputs into the system for analysis and subsequent action.
4. Feedback Tablets: A fast and a simple way to measure your satisfaction level on our services and facilities. The tablets are conveniently placed at the immigration counters (Arrivals and Departures).
5. Kiosks: 6 Kiosks conveniently placed at several locations at the airport terminal, Arrivals and Departures areas. This is one sure way to guide you through Sharjah Airport by viewing the map and getting the information needed on the facilities and services provided by Sharjah Airport. In addition, customers can share their issues and concerns or suggestions easily using the kiosks to help improve our services.

Customer Feedback Form

Customer Feedback Form

Our aim is to improve the travel experience of our customers. Your suggestions will enable us to further enhance the services and facilities to all airport users.

Kindly note that the three most meritorious suggestions will be selected for “Because We Care…” Award.
Thank you for your valuable feedback
  1. How satisfied were you with the Car Parking Service?
  2. How satisfied were you with the “HALA SERVICES”?
  3. How satisfied were you with Security Screening Process?
  4. How satisfied were you with the Check-in process?
  5. How satisfied were you with Immigration process?
  6. How satisfied were you with the Customs process?
  7. How satisfied were you with overall cleanliness of the Terminal Building?
  8. How satisfied were you with the Food and Beverage services?
  9. How satisfied were you with the Shopping experience at the Airport Duty Free?
  10. How satisfied were you with the Staff friendliness?
  11. Overall how satisfied were you with the services and facilities at Sharjah International Airport?
  12. Customer Information


“Because We Care…” Award

As part of the overall Customer Relationship enhancement concept which is aimed at encouraging passengers to share their opinions with us, Sharjah Airport in cooperation with Air Arabia offers rewards and free airline tickets for passengers providing the top three most meritorious suggestions.

Issues and concerns Form

Your issues and concerns are always our priority. Feel free to share them with us here.


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