Customer Relations

Sharjah Airport strives to meet the highest levels of its customers’ expectations, and has a dedicated section called the ‘Customer Relations’ for this purpose.

You and Sharjah Airport working together

Apart from its efficient process, Sharjah Airport takes pride in offering its passengers a variety of top class and affordable facilities, for the comfort and convenience of its travelers. To continue to improve and involve, we collaborate with passengers to obtain insights and suggestion to further improve the Airport’s service and facilities. Your feedback and suggestion are very important to us. We provide the following means to communicate with us:

1. Online CFQ: The survey is provided online, through the airport’s website, to be filled at the passenger’s convenience.
2. Customer Feedback interview:We conduct random passenger interviews and feed their inputs into the system for analysis and subsequent action.
3. Feedback Tablets: A fast and a simple way to measure your satisfaction level on our services and facilities. The tablets are conveniently placed at the immigration counters (Arrivals and Departures), and Information Desk.

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Customer Feedback Form

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“Because We Care…” Award

As part of the overall Customer Relationship enhancement concept which is aimed at encouraging passengers to share their opinions with us, Sharjah Airport in cooperation with Air Arabia offers rewards and free airline tickets for passengers providing the top three most meritorious suggestions.
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