Thursday September 18th, 2025

Sharjah International Airport Authority honoured six winners as part of the “Because We Care” Programme, which was launched in 2009 to gather customer feedback and suggestions regarding the quality of services at the airport, contributing to continuous performance development and the ongoing enhancement of the passenger experience.

The Programme’s continuation over the past 16 years reaffirms its position as an effective platform for supporting sustainable development and delivering services that meet international standards, while encouraging community members to share their ideas and suggestions.

Dr Ahmed Al Hamoudi, Director of the Customer Service Department at Sharjah Airport, honoured the winners who submitted development proposals, including several initiatives and services that have been implemented and adopted to offer a better experience and services that meet travellers’ needs. The ceremony was attended by a number of Authority officials, and the winners received complimentary flight tickets courtesy of Air Arabia, the Programme’s main sponsor.

On this occasion, Dr Al Hamoudi stressed that honouring participants in the “Because We Care” Programme reflects the airport’s commitment to listening to passengers’ feedback and suggestions. He noted that since the beginning of this year, 11 customers have been honoured for a wide range of proposals related to services and facilities that meet their expectations in the passenger terminal, with the current recognition including 6 customers who submitted practical proposals that contributed to improving Sharjah Airport’s services.

Dr Al Hamoudi explained that the Programme has become a key platform for enhancing communication with passengers and customers, listening to them, and discussing their needs to achieve a higher level of customer satisfaction and to maximise their benefit from the available services during their journey.

In this regard, Sharjah Airport adopts an integrated mechanism to capture customer feedback and suggestions through satisfaction surveys available on the official website www.sharjahairport.ae, in addition to direct interviews conducted by staff with passengers during their journey through the airport. Furthermore, Customer Experience staff send dedicated surveys via email to customers after services are provided to gather their impressions and suggestions for improvement, ensuring a better experience. The airport also enables interaction through social media platforms and interactive polls displayed on digital screens within the terminal and on the airport website, providing accurate data that helps improve and develop the customer experience in line with their expectations.

Monday September 1st, 2025

Sharjah, United Arab Emirates – 28 August 2025:

The Sharjah Airport Authority (SAA) has announced the launch of Fly Cham flights to the emirate, with operations commencing on Thursday, 28 August. The introduction of the Syrian carrier marks a significant step in strengthening Sharjah Airport’s status as a hub for regional and international travel. It also reflects the airport’s vision to expand its network and enhance air connectivity with neighbouring countries, while offering passengers greater choice and convenience.

The inaugural Fly Cham flight landed in Sharjah Airport in the presence of Dr Ahmed Al Hmoudi, Director of the Customer Service Department at Sharjah Airport, Hamdi Khalaf, Commercial Director of Fly Cham, in the company of senior officials and representatives from both sides.

Fly Cham will operate five weekly flights between Damascus and Sharjah, with arrivals scheduled for 2:00 p.m. and departures at 3:00 p.m., using Airbus A320 aircraft. The airline will also operate two weekly flights between Aleppo and Sharjah, departing at 4:30 a.m. and arriving at 5:30 a.m., offering additional travel options for passengers between Syria and the UAE.

Enhancing Connectivity

H.E. Ali Salim Al Midfa, Chairman of SAA, stressed that the launch of Fly Cham flights to Sharjah is a valuable addition to the airport’s ongoing strategic expansion and its efforts to strengthen regional air connectivity. He noted that the new service responds to growing demand and provides travellers with more flexible options, enhancing mobility and fostering stronger ties with family and loved ones.

He said: “We are pleased to welcome Fly Cham to the growing network of airlines operating through Sharjah Airport. Their increased presence highlights the strength of our infrastructure and the quality of services available to our airline partners. SAA is committed to its long-term vision of delivering a safe, seamless, and efficient travel experience, aligned with our ongoing mission to expand our route network and maintain an operational environment that meets the highest international standards, reinforcing the airport’s status as a leading regional hub in the air transport sector.”

A Strategic Step

For his part, Captain Moussa Boutros, CEO of Fly Cham, expressed his pleasure with the cooperation with Sharjah Airport, one of the region’s leading aviation hubs. He said: “The launch of our new flights marks a strategic step in expanding our network and strengthening our presence in regional markets. Our choice of Sharjah Airport reflects our confidence in its status as a world-class hub, known for advanced infrastructure and services, which ensure our passengers a smooth and exceptional travel experience.”

He continued: “At Fly Cham, we place great importance on establishing strong partnerships, such as SAA. This collaboration will help facilitate passenger movement and respond to growing demand for our destinations, while also strengthening ties with the UAE. The launch of the new flights supports our vision to offer safe, reliable, and competitively priced travel options that meet customer expectations and align with our long-term regional expansion plans.”

SAA continues its strategic mission of attracting international airlines by offering a comprehensive range of services tailored to their needs and objectives. This commitment is guided by global best practices in the aviation sector and supported by the latest technologies and airport systems, reinforcing the emirate’s status as a prominent tourism and economic hub.