Wednesday February 16th, 2022

As part of its continuous efforts to enhance passengers and customers’ experience and in spreading the culture of innovation. Sharjah Airport Authority (SAA) launched the new “Smart Information Desk” at Sharjah Airport in line with the “UAE Innovates 2022” event. The newly launched “smart information desk” allows travelers and customers to virtually communicate with the customer service staff at the airport.

Employing innovative technologies to serve passengers and customers, the launch of the smart information desk came within the framework of the authority’s commitment to support the smart transformation of the government of Sharjah to adapt innovative technologies to serve travelers in easy and smooth ways.

This means that travelers can enjoy greater flexibility in accessing airport services they need, in line with the authority’s mission to provide a safe travel experience and pioneering services for everyone by working with its partners within a work environment that supports innovation and contributes to advancing growth in the Emirate of Sharjah.

Ease of use and accessibility
In addition to enabling remote communication with customer service staff, the new Smart Information Desk will smooth passengers’ journey inside the terminal by providing access to an interactive airport map and associated features, such as the fastest route to the relevant gate, by simply scanning a boarding pass.

Furthermore, the Smart Information Desk is designed to be accessible for passengers with limited mobility, which includes sign language features and a flexible screen to accommodate wheelchair users.

Users may also select to send an ‘electronic souvenir’ – a keepsake card of their travels through Sharjah Airport – via email from the Desk.

Service of the highest standard

The launch of the Smart Information Desk is in line with SAA’s continued efforts to implement the latest technologies and solutions in the airport and travel services sector with the aim of ensuring the highest quality experiences for its customers and passengers.

In addition, the Sharjah Airport Authority is spearheading creativity and innovation by actively contributing to efforts aimed at supporting the smart transformation of the industry and the emirate as a whole.