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SAA awards winners of the “Because We Care” programme with Air Arabia tickets

Wednesday December 20th, 2017

Sharjah, 19 December 2017, Sharjah Airport Authority (SAA) has awarded the winners of the customer opinion programme, “Because We Care” with travel tickets by Air Arabia. The winners, Muhammed Omar from Jordan, Ahmad Abdullah from Egypt and Muhammad Huzaifa from Syria took part in the programme that seeks to enhance customer experience and ensure excellent services at the airport.

The programme, which was launched by SAA eight years ago, provides passengers and customers with an opportunity to express their opinion and give feedback on the services and facilities on offer.

H.E Sheikh Faisal bin Saoud Al Qassimi, Director of Sharjah Airport Authority, said, “We continuously strive to communicate effectively with passengers and customers through the airport to ensure we are delivering the best possible experience for them. ‘Because We Care’ programme was launched by the airport to encourage travelers to freely express their views and experience on our services. This gives us a valuable opportunity to learn how we can continually strive to improve our offerings to better meet the needs of passengers.”

Alya Obaid Al Shamsi, Director of Marketing and Customer Relations presented the prizes to the winners. She said, “The ‘Because We Care’ programme is part of an overall programme of customer relations and one of the methods used to evaluate performance, which enables us to improve our services. Customer satisfaction is of primary importance to the airport so we encourage passengers and customers to give us their feedback. We are delighted for the winners and hope they very much enjoy using their prizes.”

Winners of the ‘Because We Care” programme are selected based on the best suggestions and feedback on services. Customers can take part through the SIA website (WWW.Sharjahairport.ae), e-mail: care@sharjahairport.ae, or by filling out the surveys distributed in departure and arrival lounges or through the tablets available from employees or the smart phone application (SHARJAH AIRPORT).

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