Introduction Objective and Philosophy
You and Sharjah Airport
working together
CFQ Award
Customer Feedback Questionnaire Issues and concerns

Sharjah Airport Authority (SAA), strives to meet the highest levels of its customers' expectations. SAA now has a dedicated section, called the 'Customer Relations Section' for this purpose.

The Customer Relations Section aims at improving service levels through feedback from the end users. The entire Customer Relations Management is run under the slogan "Because We Care...", through which the airport strives continually towards enhancing passenger satisfaction and ensuring a very pleasant travel experience at Sharjah International Airport.

Together with its efficient processes, Sharjah International Airport takes pride in offering its passengers a wide variety of top class and affordable facilities, thereby providing ease, comfort and convenience to the travellers. But, we would like to continually improve and involve, and this is only achievable, if we hear from our passengers. Your feedback, suggestions, and concerns are therefore very important to us.

We have provided the following means by which you can communicate with us:

1. Customer Feedback Questionnaire (CFQ):
This questionnaire is so designed to receive your views covering a range of facilities at the airport. Conveniently placed in 'CFQ' boxes at several locations around the airport terminal (Arrivals, Departures and Transit area), this is one sure way to air your views on any aspect of your experience at Sharjah International Airport.

2. Online CFQ:
For those passengers unable to find the time to fill up the questionnaire at the airport, the same is provided on-line, through the airport's web page, to be filled at the passenger's convenience.

3. Customer Feedback interview:
In addition to the above, we also interview passengers at random, and their feedback is then fed into the system for analysis and subsequent action.
As part of the overall Customer Relationship enhancement concept, aimed at encouraging passengers to share their opinions with us, Sharjah International Airport, in cooperation with Air Arabia offers as prizes tickets for passengers providing the most meritorious suggestions.

Winners for (2009):

  • Moza Al Ghazal - UAE
  • Jeetesh Raval -India
  • Manoj Mathew - India
  • Mohammed Al Hassan - Syria
  • Mohamed Kamal - Syria
  • Kunj Shah - India
  • Mohammed Al Hassan - Syria
  • Mohamed Kamal - Syria
  • Kunj Shah - India
  • Omar Al-Dhufair - UAE
  • Ali Saif aldain -Syria
  • Kirubakaran - India
  • Fatima Mohammed - Syria
  • Jagadeesh B. - India
  • Shamseer Ayyankoli - India
  • Ibrahim Mohamed - UAE
  • Nasir Al Sayed - Sudan
  • Ahmed Abu Al Mahasen -Egypt

Winners for (2010):
  • Hassan Al Abaidly - UAE
  • Arwa Mohamed - UAE
  • Samya Ali -Egypt
  • Yaqoub Sherif - India
  • Mohammed Al Omri - Yemen
  • Safiya Ibrahim - Kuwait
  • Hoisam Al Tinay - USA
  • Ibraham Joseph -  India
  • Obaid Tariq Alsuwaidi - UAE
  • Mershid Almershid - KSA
  • Suraj Giri - Nepal

Winners for (2011):
  • Hassan Al Huraidi -
  • Emad Moawadh Hussain -
  • Mohammed Alkhair Khalaf -

Winners for (2012):
  • Snehal Fuke -
  • Hesham Qadoora -
  • Masoud Nasro -
Winners for (2013):
  • 1. Mr. Abdul khaliq from India
  • 2. Mr. Omer Cafer from Turkey
  • 3. Mr. Mohd Kayed from Palestine
  • 4. Mr.Yahya Asfour from Lebanon
  • 5. Mr.Mohamed Ahmad Lewad from UAE
  • 6. Mr.Saleh Ali from UAE
  • 7. Mr. Naser Al Azwani from Oman
  • 8. Mr.Mohamed Al Ali from UAE
  • 9. Ms. Noora Ahmad Abdulla from UAE
  • 10. Mr.Ali Abu Hussain from Jordan
  • 11. Mr.Sameer Mustafa from Jordan

We appreciate your effort and the time you have spared to fill in the feedback form. Our aim is to improve the travel experience of our customers. Your suggestions will enable us further enhance our services and facilities to all airport users

* is required field
1. How satisfied were you with Car Parking Services?
Very Satisfied   Satisfied   Neutral   Not Satisfied  
Extremely Not Satisfied    No Comments
 
2. How satisfied were you with the Hala service?
Very Satisfied   Satisfied   Neutral   Not Satisfied  
Extremely Not Satisfied    No Comments
 
3. How satisfied were you with the Security Screening process?
Very Satisfied   Satisfied   Neutral   Not Satisfied  
Extremely Not Satisfied    No Comments
 
4. How satisfied were you with the Check-in process?
Very Satisfied   Satisfied   Neutral   Not Satisfied  
Extremely Not Satisfied    No Comments
 
5. How satisfied were you with the Immigration process?
Very Satisfied   Satisfied   Neutral   Not Satisfied  
Extremely Not Satisfied    No Comments
 
6. How satisfied were you with the Customs process?
Very Satisfied   Satisfied   Neutral   Not Satisfied  
Extremely Not Satisfied    No Comments
 
7. How satisfied were you with the overall cleanliness of the Terminal Building?
VerySatisfied   Satisfied   Neutral   Not Satisfied  
Extremely Not Satisfied    No Comments
 
8. How satisfied were you with Food & Beverage services?
Very Satisfied   Satisfied   Neutral   Not Satisfied  
Extremely Not Satisfied    No Comments
 
9. How satisfied were you with shopping experience at the airport Duty Free?
VerySatisfied   Satisfied   Neutral   Not Satisfied  
Extremely Not Satisfied    No Comments
 
10. How satisfied were you with the staff friendliness?
Very Satisfied   Satisfied   Neutral   Not Satisfied  
Extremely Not Satisfied    No Comments
 
11. Overall, how satisfied were you with the services and facilities at the Sharjah lnternational Airport?
Very Satisfied   Satisfied   Neutral   Not Satisfied  
Extremely Not Satisfied    No Comments
 
12. Comments & Suggestions
Name *
Address
Email *
Telephone Number
Flight Number *
Flight Date & Time *
Nationality
 

Sharing your issues and concerns are always our priority. Feel free to share it with us here.

* is required field
Name *
Time/Date *
Contact Number *
Email *
Fax
Subject
Detail *
 
Issues and Concerns
Customer Relations Section
Sharjah Airport Authority
UAE, Sharjah, P.O.BOX: 8

Fax number: 009716 5580355
Email: care@sharjahairport.ae