Tuesday September 27th, 2016

Sharjah, 27 September 2016: Sharjah Airport Authority awarded new winners of the Customer Feedback Questionnaire (CFQ) under the “Because We Care…” programme.The initiative received great support from the airport management and excellent response from customers and travelers since its inception on January 2009. It allows travelers and users of the airport to evaluate and share their views on the services and facilities provided to them, provide suggestions and ways of improvement regarding their experience at the airport.The ceremony was held at the airport management’s building in presence of HE Sheikh Faisal Bin Saoud Al Qassimi, Director of Sharjah Airport Authority and Mrs. Alya Al Shamsi, Manager Marketing and Customer Relations, in addition to other senior staff. The August-September 2016 winners are: Asim Humaid from Oman, Hassan Khamis from Oman, Ruwan Darshana, Muhammed Hussain, Krishna Kumar, Raid Yaseen and Muhammed Alhussaini.HE Sheikh Faisal Bin Saud Al Qassimi, Director of Sharjah Airport Authority  reaffirmed the authority’s commitment towards travelers and users of Sharjah International Airport, by encouraging them to participate in programs where they can communicate and express opinions, as well as provide suggestions to improve the facilities and services.He added: “Learning from our customers is the best way possible and there is no better tool to measure ourselves. By means of passenger feedback, we then evaluate and enhance our services. Passengers are always our priority which is why we have introduced this Customer Feedback Questionnaire Programme via Sharjah airport website and mobile app. This helps us gain insights as to what our customers are expecting and for us to proactively adapt and provide efficient solutions addressing their needs”.